At La Borsetta, we are committed to ensuring customer satisfaction. Our refund and return policy has been designed to make your shopping experience smooth and worry-free.

Overview

Our refund and return policy lasts 7 days. If 7 days have passed since you received your purchase, we regret that we cannot offer a refund or exchange.

To be eligible for a return, the following conditions must be met:

• You must provide proof of purchase (e.g., receipt or order confirmation).
• The item must be unused, in the same condition that you received it, and in its original packaging.

Important Note

• Before opening your parcel, please record a video as proof. This video will help verify the condition of the package and its contents in case of any issues.
• No questions asked: If you receive the wrong product or a damaged item, we will gladly offer an exchange or refund once we verify your claim through the video evidence.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Intimate or sanitary goods
• Custom or personalized jewellery

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• Approved Refunds: A credit will automatically be applied to your original payment method within 7–10 business days.
• Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, check with your bank or credit card provider. If the issue persists, contact us at la.borsetta09@gmail.com for further assistance.

Exchange policy

We only replace items if they are defective, damaged, or you received the wrong product. If you need to exchange your item for the same one, email us at la.borsetta09@gmail.com and send the item to our address.

Sale Items

Items purchased on sale are not eligible for refunds or exchanges.

Shipping Returns

To return your product, please email us at {email address} to receive the return address and further instructions.

• You are responsible for return shipping costs. These costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
• For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Assistance?

If you have any questions or concerns about our refund and return policy, feel free to reach out to us at la.borsetta09@gmail.com.

Your satisfaction is our priority. Thank you for shopping with La Borsetta! 😊